Ailova Care – Privacy Policy – wp-legal.avanquest.com

Privacy Policy

Effective date: July 27, 2026

This Privacy Policy (the “Policy”) describes the data collection and processing practices of Avanquest Software SAS and its subsidiaries and Affiliated Companies (“Avanquest,” “we,” “us,” or “our”) from (i) visitors to our site available at: ailovacare.com or any other website that links to this Privacy Policy (“Visitors” and “Website”, respectively); (ii) Customers of our Business Partners, using our Services when purchasing a product online (all as detailed and defined below) (“Customers”); and (iii) our affiliates and merchants (“Business Partners”).
Data controller. Avanquest Software SAS is the data controller of the Personal Information provided that are processed in connection with the Services.
7270356 Canada Inc., operating as Avanquest Canada, is a subsidiary of Avanquest Software SAS and supports the operation of the Services in Canada, including customer relations, local compliance, and administrative functions.
We can be contacted at: contact@avanquest.com for general inquiries, or at dpo@avanquest.com for privacy-related inquiries.
For the purpose of this policy, the “Service(s)” include payment processing and billing services provided directly to Business Partners or to Customers purchasing products and services of our Business customers.
We set out below information about the personal data we collect, how we process and use it, and the legal basis on which we do so. A complete mapping of each processing purpose to its legal basis is provided in the Legal Bases for Processing Personal Data table below.

As a general overview:

Where a Business Partner registers for or uses our Services, processing is based onperformance of a contract(GDPR Art. 6(1)(b));
Where aCustomerpurchases goods or services through our platform, processing is based onperformance of a contract(GDPR Art. 6(1)(b));
Where we process data for website functionality, fraud prevention, security, and business operations, we rely onlegitimate interest(GDPR Art. 6(1)(f));
Where we send newsletters or place non-essentialcookies, we rely on yourconsent(GDPR Art. 6(1)(a) andePrivacyDirective Art. 5(3));
Where weretaindata for tax, accounting, or regulatory purposes, we rely oncompliance with a legal obligation(GDPR Art. 6(1)(c)).

Where we rely on legitimate interest, we have conducted a Legitimate Interest Assessment balancing our interests against your rights and freedoms. A summary is available on request from dpo@avanquest.com. You have the right to object at any time to processing based on legitimate interest by contacting dpo@avanquest.com. Where we cannot demonstrate compelling legitimate grounds overriding your interests, rights and freedoms, we will stop the processing.

Legal Bases for Processing Personal Data

The table below sets out each purpose for which we process your personal data, the legal basis we rely on under applicable law, and the relevant legal reference. Where we rely on legitimate interest, a Legitimate Interest Assessment (LIA) has been conducted; a summary is available on request from dpo@avanquest.com.

Purpose of Processing	Categories of Personal Data	Legal Basis	Legal Reference	Jurisdictional Notes
Payment processing and transaction facilitation	Name, email, billing address, payment card identifiers (BIN, last four digits), postal code, country, VAT number	Performance of a contract	GDPR Art. 6(1)(b)	LGPD Art. 7(V); Quebec PPIPS s.12
Fraud prevention, anti-fraud scoring, and abuse detection	IP address, device identifiers, payment data, behavioral signals, card network data	Legitimate interest — preventing financial crime and protecting customers and the business	GDPR Art. 6(1)(f)	LGPD Art. 7(IX); CASL s.6(6); LIA ref. CLA-LIA-2026-003
Accounting, invoicing, and financial record-keeping	Name, billing address, transaction records, invoices, VAT/tax numbers	Compliance with a legal obligation	GDPR Art. 6(1)(c) — Code de Commerce Art. L123-22 (10-year retention); LPF Art. L102 B (6-year tax audit right)	LGPD Art. 7(II); Quebec PPIPS s.12
Tax compliance and regulatory reporting	Name, address, CPF/CNPJ (Brazil), VAT number, transaction data	Compliance with a legal obligation	GDPR Art. 6(1)(c)	LGPD Art. 7(II); applicable tax regulations per jurisdiction
Account registration and management	Name, email, password (hashed), company name, phone number	Performance of a contract	GDPR Art. 6(1)(b)	LGPD Art. 7(V); Quebec PPIPS s.12
Delivery of purchased products and Services	Name, email, license data, device identifiers, activation records	Performance of a contract	GDPR Art. 6(1)(b)	LGPD Art. 7(V); Quebec PPIPS s.12
Subscription renewals and billing management	Name, email, payment identifiers, subscription data	Performance of a contract	GDPR Art. 6(1)(b)	LGPD Art. 7(V)
Customer support and help desk	Name, email, support ticket content, chat logs, purchase history	Performance of a contract — or legitimate interest where support is provided to non-contractual contacts	GDPR Art. 6(1)(b) / 6(1)(f)	LGPD Art. 7(V) / 7(IX); LIA ref. CLA-LIA-2026-003
Service-related communications to existing customers and Business Partners	Name, email, account data	Legitimate interest — maintaining the business relationship and operating the Services	GDPR Art. 6(1)(f)	CASL s.6(6) transactional exemption; LGPD Art. 7(V); LIA ref. CLA-LIA-2026-003
Newsletter and promotional marketing communications	Name, email, marketing interaction data	Consent	GDPR Art. 6(1)(a) + ePrivacy Directive Art. 5(3)	CASL S.C. 2010 c.23 — express or implied consent; LGPD Art. 7(I)
Website analytics and traffic measurement (non-essential cookies)	IP address (anonymised), cookies, browsing behaviour, device data, referrer URL	Consent	ePrivacy Directive Art. 5(3); GDPR Art. 6(1)(a)	Quebec Law 25 — consent required; CPRA — opt-out of sale/sharing
Strictly necessary cookies and session management	Session identifiers, CSRF tokens, load balancing tokens	Legitimate interest / technically necessary — exempt from consent requirement	ePrivacy Directive Art. 5(3) — exemption for technically necessary cookies	Same exemption applies under Quebec Law 25 and CPRA
Advertising, remarketing, and programmatic advertising (non-essential)	Cookies, device identifiers, IP address, audience segments, browsing behaviour	Consent	ePrivacy Directive Art. 5(3); GDPR Art. 6(1)(a)	CPRA — opt-out of sale/sharing of personal information; Quebec Law 25 — consent required
Website functionality, compatibility, and anti-spam	IP address, browser agent, device identifiers, cookies	Legitimate interest — ensuring website security, compatibility, and functionality	GDPR Art. 6(1)(f)	LGPD Art. 7(IX); LIA ref. CLA-LIA-2026-003
Network and information security, DDoS and bot protection	IP address, HTTP request data, device identifiers, behavioral signals	Legitimate interest — protecting systems, users, and business from security threats	GDPR Art. 6(1)(f)	LGPD Art. 7(IX); LIA ref. CLA-LIA-2026-003
Recruitment and candidate management	Name, email, phone number, CV, application records	Pre-contractual measures taken at the candidate’s request	GDPR Art. 6(1)(b) — pre-contractual	LGPD Art. 7(V); Quebec PPIPS s.12
Compliance with court orders, legal process, and regulatory requests	Any data relevant to the legal obligation or proceeding	Compliance with a legal obligation	GDPR Art. 6(1)(c)	LGPD Art. 7(II); applicable procedural law
Exercise and defence of legal claims	Any data relevant to the claim or proceeding	Legitimate interest — establishing, exercising, or defending legal rights	GDPR Art. 6(1)(f); Art. 17(3)(e) — retention for legal claims	LGPD Art. 7(VI); LIA ref. CLA-LIA-2026-003
Corporate transactions (mergers, acquisitions, asset sales)	Account data, transaction data, business partner data	Legitimate interest — business continuity and corporate governance	GDPR Art. 6(1)(f)	LGPD Art. 7(IX)
Group-wide reporting and business intelligence (anonymised)	Fully anonymised and aggregated data only — no personal data retained	Not applicable — anonymised data falls outside the scope of GDPR (Recital 26)	GDPR Recital 26	Same principle applies under LGPD and Quebec Law 25
Automated decision-making and profiling (fraud scoring)	Payment data, device fingerprint, IP address, transaction patterns	Legitimate interest — fraud prevention and financial crime prevention	GDPR Art. 6(1)(f); Art. 22 — automated decision-making with human oversight	LGPD Art. 7(IX)
Brazil — CPF/CNPJ collection for tax and payment compliance	CPF / CNPJ (Brazilian individual or corporate tax identifier)	Compliance with a legal obligation	LGPD Art. 7(II) — legal or regulatory obligation; Brazilian tax and payment regulations	Brazil only

Notes on legal bases:

Legitimate interest: Where we rely on legitimate interest as a legal basis, we have assessed that our interest is not overridden by your rights, freedoms, or interests, taking into account the nature of the data, the reasonable expectations of the individuals concerned, and the safeguards in place. You have the right to object to processing based on legitimate interest at any time by contacting dpo@avanquest.com. Where we cannot demonstrate compelling legitimate grounds overriding your interests, we will cease the processing.

Consent: Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawal of consent for non-essential cookies can be exercised via the cookie preference center available on each page of our website. Withdrawal of consent for marketing communications can be exercised via the unsubscribe link in every message or by contacting dpo@avanquest.com

Contract performance: Where processing is necessary for the performance of a contract, providing the personal data is a contractual requirement. Failure to provide the required data may prevent us from delivering the Services or fulfilling our contractual obligations.

Legal obligation: Where processing is required by law, we are not able to accommodate requests for erasure or restriction in respect of that data until the applicable legal retention period has expired.

2. Scope and applicability

This Policy applies to all individuals who interact with our Websites, Products, or Services in any capacity, whether as visitors, users, customers, business partners, or vendors, and explains how we process Personal Information in connection with those interactions. If you are a business customer, additional or alternative terms may apply to you, including a data processing agreement (DPA) or other contractual privacy provisions governing our relationship.

2.1. Controller Information
Avanquest Software SAS is the data controller of the Personal Information provided that are processed in connection with the Services.
7270356 Canada Inc., operating as Avanquest Canada, is a subsidiary of Avanquest Software SAS and supports the operation of the Services in Canada, including customer relations, local compliance, and administrative functions.
We can be contacted at: contact@avanquest.com for general inquiries, or at dpo@avanquest.com for privacy-related inquiries.

2.2. Data Protection Officer (DPO)
If you wish to contact us in any matter concerning this Policy, you are welcome to do so through the above address or by email to our data protection officer (DPO) at: dpo@avanquest.com.

2.3. Categories of Data Subjects
This Policy applies to the following types of Data Subjects: (a) a visitor to a Website, including a Products webpage or landing page, s that link to this Policy or to this Privacy Portal (“Visitor(s)“); and/or (b) a user of any of the Products who downloads and installs a Product or otherwise interacts with the Services, whether accessing, downloading, installing, consuming or otherwise using them, (“User(s)“); and/or (c) a business customer, a business partner that has a contractual relationship with us, or a prospective customer or partner that is yet to be engaged in a contract with us (“Customer(s)“); and/or (d) a vendor, supplier or a Processor (“Vendor(s)“). Unless otherwise mentioned in this Policy, we refer to any type of Data Subject as “you”.

Information Collection

Depending on your interaction with us (meaning, if you are a Visitor that just browses our Website, or if you have registered to our Services and opened an account, etc.), we may collect the following categories of information about you:

● Non-Personal Information: The first type of information is non-identifiable information which may be made available or gathered through your use of the Services. To clarify, we are not aware of your identity when we collect such information (“Non-Personal Information”). The Non-Personal Information which is being collected may include your aggregated usage information and technical information transmitted or automatically collected such as (but not limited to): the time and date you access our Website, your actions within our Services (e.g., registration, pages viewed, etc.), type of operating system, type of browser, language preference and approximate geo-location (country level).
● Personal Information: The second type of information is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual (“Personal Information”). Personal Information includes either: (i) contact information such as your name, phone number, address, email address, etc., which you have submitted voluntarily; (ii) your Internet Protocol (“IP”) address and MAC address or other Online Identifiers. IP addresses and MAC addresses are treated as Personal Information in all jurisdictions where we operate, in line with GDPR Recital 30, CJEU decision in Breyer (C 582/14) and the California CCPA definition of personal information; (iii) payment information such as, individual taxpayer number, BIN and last four digits of the credit card number. All payment information is handled through industry standard secure protocols and where appropriate in accordance with relevant Payment Card Industry (“PCI”) compliance standards.

● Special Categories of Personal Data (GDPR Article 9): We do not intentionally collect or process special categories of personal data as defined under GDPR Article 9 — such as health data, biometric data, racial or ethnic origin, political opinions, religious beliefs, or trade union membership — directly from individuals for our own purposes as a data controller.

However, certain Business Partners, including organisations operating in the healthcare, legal, and financial sectors, may use our Services (including SodaPDF) to process, store, or electronically sign documents that may contain special category data. In such cases:

The Business Partner acts as thedata controllerand is solely responsible for ensuring that the processing of special category datacomplies withGDPR Article 9 and all applicable laws, including obtaining any necessary explicit consent or other valid legal basis under GDPR Article 9(2) from the relevant data subjects;
We act exclusively as adata processorand process such data solely on the documented instructions of the Business Partner,in accordance withour Data Processing Agreement (DPA);
We do not access,analyse, or use the content of documents uploaded or processed by Business Partners for any purpose other than providing the Services as instructed;
Business Partners processing special category data through our Services are required to have a valid legal basis under GDPR Article 9(2), to have an active DPA in place with us, and to notify us if their use of our Services involves the processing of special category data so that appropriate additional safeguards can be agreed.

If you are a Business Partner processing special category data through our Services and you do not yet have a DPA in place with us, please contact dpo@avanquest.com to request one. Business Partners may also request our Technical and Organisational Measures (TOMs) document to assess the suitability of our security measures for special category data processing.

If we become aware that special category data has been inadvertently collected or processed outside the scope of a valid DPA or Business Partner instruction, we will take immediate steps to delete that data and notify the relevant parties.

How We Collect Information

Depending on the nature of your interaction with the Services, we may collect information as follows:

1. Automatically- we may useCookies (as elaborated in the Section below) to gather some information automatically, including by accessing your local storage.
2. Provided by you voluntarily- we will collect information if and when you choose to provide us with the information, such as through a registration process, contacting us communications, payment process, etc.
3. By third parties- for example, our third-party services providers who process your information on our behalf, such as supportcentres, credit vendors, and so forth.
You are not required by law to provide us with any information. You can always avoid providing us with certain Personal Information; however, you acknowledge that it may prevent us from providingyoucertain Services that rely on such information.
In the event we combine Personal Information with Non-Personal Information, the combined information will be treated asPersonal Informationfor as long as itremainscombined, or attributable to an individual person.

Information we collect from visitors of ourWebsite

Type of Information	Purpose
In the event you contact us for support or other inquiries, either through the online form available on the Website, by sending us an email or by other means of communications we make available, you will be requested to provide us your name and email address.	We will use this information solely for the purpose of responding to your inquiries and providing you with the support or information you have requested.
In the event you are interested in joining our team, and wish to submit your CV, you will be required to provide us with your name, email address, phone number, and to submit your CVs.	Your provision of personal information in connection with recruiting is voluntary, and you determine the extent of information you provide us. We will use the information you have provided solely to communicate with you, to manage our recruiting and hiring processes, and to comply with corporate governance, legal and regulatory requirements. If you are hired, the information may be used in connection with employment and corporate management.
If you voluntarily subscribe to our newsletter you will be asked to provide us with your email address. You can unsubscribe at any time using the unsubscribe option within the body of the newsletter or rather or by contacting customer support at dpo@avanquest.com	We will use your email address as part of our mailing list, in order to send you information related to our Services and to keep you up to date regarding new Services, as well as provide you with Business-to-Business tips.
IP address, cookies, tags, pixels and similar online identifiers, including browser agents, device identifiers, and referrer URL are processed about Visitors and Customers. (“Online Identifiers”)	We either directly or indirectly may collect Visitors’ IP address, certain cookie information for session validation, anti-fraud and anti-spam purposes, so as for compatibility and website functionality. For these purposes, we use this information as part of our legitimate interests of (i) operating, providing, maintaining, protecting, managing, customizing and improving our Website and Services and the way in which we offer them; (ii) enhancing your experience with the Services; and (iii) fraud prevention and browsing protection. Additional use is based on your consent and includes auditing, analyzing and tracking usage and traffic flow (analytics and business intelligence).
We also collect certain technical Non-Personal Information (as detailed above) which relates to your use of the Website. This includes user agents (namely, the browser you use, version, language).	We use this technical data in order to operate, manage and improve our Website.

Information We Collect from Business Partners

Type of Information	How Do We Use It?
You can sign up as a Business Partner through our Website, during which you will be required to register and open an account. During the registration flow, you will be requested to provide us with certain information such as your full name, email address, phone number, company name and address. Further, during the registration process, you will be required to create a password, at which time you thereby represent and warrant that you are responsible for maintaining the confidentiality of your details and password. You represent and warrant that you will not provide us with inaccurate, misleading or false information.	We will use this information for the purpose of performing our contract with you, providing you with the Services you have requested, and designating your account. We will use your email address and phone number in order to send you needed information related to the Services and our business engagement (e.g., send you a Welcome message, to notify you regarding any updates to our Services, send applicable invoices, and additional occasional communications related to the Services) as well as verify your identity.
We also collect certain technical Non-Personal Information (as detailed above) as a Visitor to the Website and as detailed above.	see the table above.

Information We Collect from Customers of the Service

Type of Information

How Do We Use It?

When you purchase a product through our Service you will be requested to provide us with certain information that is related to your payment and billing, such as your full name, email address, postal code, address, country and payment information as per your selected payment method. You have the option of also providing us with your phone number.

For customers located in Brazil, we also collect an individual identification number (CPF/CNPJ). For B2B customers, we also collect the applicable VAT number.

We will use this information for the purpose of performing our contract with you, provide you with the Services you have requested and facilitate your payment of the goods, products or services you purchase, billing and tracking renewals. If a phone number is provided, support staff may contact you via a free call in order to provide assistance on use, functionality or installation of your purchased products.

We also collect certain technical Non-Personal Information (as detailed above) as a visitor to the Website and as detailed above.

see the table above.

Sharing Personal Data

As a general principle, we do not share Personal Information collected from you with third parties unless required to provide, process or facilitate the Services, monitor them, protect or operate them, including with the following categories of third parties, in the respective circumstances:
● Third Party service providers– we share your information withthird parties that perform services on our behalf (for example API providers, payment processors,tracking, hosting, service functionality and support, marketing). This includes ADA, an AI-powered chatbot used to provide customer support; when you interact with it, you will be informed that you are communicating with an AI system rather than a human. These third parties maybe located indifferentjurisdictionsand include payment service providers, card networks (Visa, Mastercard, etc.),acquiringbanks, and credit bureaus foranti fraudscoring;
● Law Requirement- we will share your information, solely to the extent needed tocomply withany applicable law, regulation, legalprocessor governmental request (i.e., tocomply withcourts injunction, etc.);
● Policy Enforcement- we will share your information, solely to the extent needed to enforce our policies including investigations of potential violations thereof or to detect, prevent, ortake actionregardingillegal activities or other wrongdoing, suspectedfraudor security issues;
● Company’s Rights– we will share your information, solely to the extent needed toestablishor exercise our rights to defend against legal claims;
● Third Party Rights– we will share your information, solely to the extent needed to prevent harm to the rights, property or safety of us, our users, yourself or any third party or for the purpose of collaborating with law enforcement agencies or in case we find it necessary in order to enforce intellectual property or other legal rights.
● Affiliated companies– certain personal information may be shared with our affiliated companies for the purposes of group-wide operations, reporting, and service delivery. The entities that may receive your personal data include:
○ ClaranovaSE (France) — ultimate parent company, groupgovernanceand reporting;
○ Avanquest Software SAS (France) — EEA data controller, productdevelopmentand operations;
○ Avanquest Software (7270356 Canada Inc.) dbaAvanquest Canada (Canada) — Canadian operations and technical infrastructure;
○ Avanquest Canada Management Inc. (Canada) — Canadian management entity;
○ AdawareSoftware / CS Network Support Ltd dbaSupportnex(Canada/Malta) — affiliated consumer software brand;
○ myDevicesInc. (United States) — affiliated technology entity;
○ UpclickMalta Limited (Malta) — payment processing and e-commerce operations.

Intra-group data sharing is governed by intra-group data transfer agreements providing equivalent protection to the Standard Contractual Clauses. All group entities are required to process personal data only for the purposes described in this Privacy Policy and in accordance with applicable data protection law.
● Business Partners– when we provide the Services to a Business Partner through which youencounterour Services, we will process information on their behalf and will share certain billing,orderand invoicing information with such a Business Partner.
● Corporate Transaction – We may share Personal Information, in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, our affiliated companies or acquiring company will assume the rights and obligations as described in this Privacy Policy.

We may store Non-Personal and Personal Information on our servers or our cloud servers, use or share Non-Personal Information in any of the above circumstances, as well as for the purpose of providing and improving our Service as detailed above.
We may share fully anonymized data (within the meaning of Recital 26 GDPR, such that no natural person can be re identified by reasonable means and no re identification key is retained) with affiliates and third parties for commercial, analytical and statistical purposes. Aggregation without robust de identification is not sufficient for this purpose and is not used as a basis for sharing outside the controller group.

1. Information you submit to us

For example: forms you submit, accounts you open, or information you share when you actively contact us via one or more of the channels we may make available to you.

Submitting information to us is optional in certain cases and required in others, depending on the Services you choose to use or access, and whether you are a Customer or a User. This category includes one or more of the following data categories:

Contact details.

We may process your contact details (such as name, email address, or phone number) in case you submit those to us when you contact us, open an account with us, subscribe to our mailing list, or reach out to our support services, as further described below.

Subscription to our mailing list.

If you voluntarily subscribe to our email communications, you will be asked to provide us with your email address. You can unsubscribe at any time using the unsubscribe option within the body of the email sent to you or by contacting our DPO at dpo@avanquest.com.

Purpose: We use your email address to send you information related to the Products and Services, provide you with tips related to our Services and, subject to your consent, promotional and marketing emails.

Retention: We retain your marketing and mailing list data, including your email address, consent records, and interaction history, for a period of three years from the date of your last recorded interaction with our marketing communications, which may include your most recent email open, click, opt-in, or direct marketing interaction.

Signing up, registration, and account management.

Some of the Services require registration and signing up to a user account, for example, when you use any of our trial software licenses or, when you choose to purchase a Product license. If you choose to do so, you will be asked to submit some information such as your email address, full name, and other Personal Information as the submission form indicates.

Your email address will be used as your username together with a password of your choice for authentication and authorization purposes. This information will be used to uniquely connect your account and purchases with you, your device, and your usage and for account authentication and security purposes. Upon your consent, your email address will also be used to send you information, updates, and newsletters about our Services.

Purpose: We use your account information to assign an account to you, secure your access to your account, manage your installations and purchases of license activity, and provide you with access to your account and the ability to manage it directly.

Retention: We retain your account and profile data, including your name, email address, login credentials, and preferences, for the duration of your active use of our Services and for a period of five years thereafter.

Purchasing a product license.

If you wish to purchase a product license from us, you will be asked to provide your contact information, such as your full name, email address, billing information, shipping information (if relevant), and any other purchase-related information, in order to process your purchase, issue a license key for you, contact you in case of support necessity if an issue arises, and to protect the access to your account and purchased Product licenses. We also use this information to deliver purchase confirmations, notifications, download links, activation keys, support and product notices and other Product-related needs.
Upon your requested payment method, certain payment information may be further processed (“Payment Information”). Please note that depending on the product you purchase and the payment method you select, your Payment Information will be collected either by our own payment processing services, or our third-party payment processors. Payment Information is collected and processed by an Affiliated Company that provides billing and payment processing services on our behalf. Therefore, Payment Information will be collected and stored in its secure facilities, certified with the strict PCI DSS certificate, and its privacy policy will be made available from the checkout page, and at: https://avanquest.upclick.com/Legal.aspx?p1=%2F0ym%2Ff9NtlE%3D&p3=JwYRvKNrhHI%3D&p4=DmYSD18sR28%3D. If you purchase a license via a mobile application store, the relevant store will process your payment directly. Your payment information will be used to charge you for the product by our affiliated payment processing services or by our third-party payment processors.
Purpose: We use this information to process your order, to deliver the Product you ordered, whether physically or by sending you your license key directly to your email address, to manage your purchase and the license key as per your selected type of subscription, and to protect the access to your account and purchased Product licenses.
We also use this information based on your consent and sometimes for our legitimate interest of assigning you a license key based on your specific type of subscription and the specific type of device you associated with the license key. We associate your license key with your email address and device information. If we learn that it is necessary to prevent fraud and abusive conduct, we may add additional data to it. Upon your consent, your email address will also be used to send you information, updates and newsletters about our services.
In case there is an issue with your order, one of our representatives will use the contact details you submitted in order to reach you by email or phone.
Retention: We retain your product license data, including your license key, activation records, and device associations, for the duration of your license validity and for a period of five years thereafter.

Electronic Signature Service (Soda PDF E-Sign)

When you use our electronic signature feature, we process additional personal data specific to this service. Please refer to the dedicated Electronic Signature Service section of this Policy for full details of what we collect, why we process it, and how long we retain it.

Contacting us/Support.

When you choose to contact us, we will process your inquiry details and content, including your contact details, in order to address such inquiries you have submitted to us. If you contact us for support, feedback, or other inquiries, either through an online form available on our Websites, by sending us an email, or by other means of communication we make available (such as by phone or submitting a bug report or filling in a survey), you will be requested to provide us with your name and email address (or other contact information, as the case may be and depending on how you want us to contact back), and the subject matter of your inquiry.

Purpose: We use this information, based on your consent and our legitimate interest, for the purpose for which it was provided, including, responding to your inquiry and providing you with the support or information you have requested, monitoring status, and for ticketing and recording purposes. This includes addressing any “Help and Support” ticket or chat you submit to us via the Websites or Services.

Retention: We retain your customer support data, including support tickets, chat logs, and correspondence, for a period of five years from the date on which your inquiry was resolved, as determined by the date of ticket closure or your last recorded correspondence with our support teams.

Business customer information.

If you are a business partner, business customer or potential business partner, we may store certain contact information and job title information about you in our CRM systems. This may include full name, work title, work email address and name of the company in which or for which you work, website URL, phone number, and country.

Purpose: We retain and process this information for CRM purposes and business needs, based on your consent and our legitimate interest, that may have been provided to a third party that introduced your details to us. If we enter into a contract, then this will be the lawful basis.

Files and/or media uploading.

Certain Products allow you to upload documents, files, or media (“your Content“). In the event that your Content includes any Personal Information, this information will be subject to your use and responsibility. We do not retain your Content, rather than any metadata required to operate, process and support your use of the Product. As a rule of thumb, your Content is retained locally on your local storage.

Upon your choice and request, we may offer you a backup option or cloud storage. In this case, it will be encrypted, and we will have no access to your Content. In any case, we implemented technical and organizational measures to ensure, from our side, maximum protection for you while you are using our Websites or Services.

Purpose and Retention: such type of data will be processed and stored only to the extent necessary and for the time scope required to provide you with the Services, operate them and secure them. In most cases, Your Content will be retained locally on your device, unless you select to use any SaaS or cloud-based version, in which case you may choose to sync or not sync Your Content with the cloud.

Browser and mobile permissions.

When you choose to install the Product on your mobile device, or browser, we will ask for your approval (consent) of the permissions required for the Product you choose to install. For extended functionalities that we may offer from time to time, to update the operating system of your mobile, and its respective application store, to approve special permission (opt-in consent), such as access to your media files.

Job recruitment

If you choose to apply for a job in one of our companies, you will be asked to submit a form and upload your CV file. In such case, your application information will be processed by ADP, LLC, our third-party service provider, which provides recruiting services on our behalf. For additional information, please see ADP’s privacy policy.

Retention: We retain this information for as long as your application for a position is under review, and/or for as long as required by applicable local legislation.

2. Information automatically processed

This category refers to the means we use to improve our Customers’ and Visitors’ experience. and our process performance for our Services.

When you access one of the Websites, download, install or otherwise use a Product or otherwise use the Services, certain information about your actions in connection with the Services, your device, and website visitors may be processed in order to provide the Services, maintain them, understand User’s usage habits, improve the Services with updated versions and additional features, support them and protect them. This data category includes one or more of the following:

Online identifiers.

When you access our Websites or use the Products or Services, we may process one or more of the following online identifiers: the IP address that your internet provider assigned to your device and access to the web, cookies information as specified in our Cookie Policy. Like any other digital service, such information is available via your local storage and processed through cookies, pixel tags, and log files.

We use this information to learn about the usage of the Websites, and the features we offer, and to extract analytics and statistics over time. In certain cases, and when a Visitor becomes a User, we may generate a dedicated random User ID to help us avoid providing redundant Services and offers.

This processing of local storage data and online identifiers is subject to your consent which is obtained through the cookie consent notification displayed on our Websites, in which you can accept, decline or set your preferences (with the exception of strictly necessary cookies). We provide full disclosure in our cookie policy and information about the type of cookies used, and how and why we use them. Please note that necessary cookies will be used as part of our legitimate interest and for purposes of Website’s functionality.

Purposes: The use of Online Identifiers serves one or more of the following purposes: (i) As part of our legitimate interest, we use certain online information for analytics and statistical purposes when we want to learn how Visitors and Users use our Websites and Services, and when we want our Services to be responsive to Users’ and Visitors’ actions. (ii) We also use IP addresses many times as part of our legitimate interest to monitor, detect and prevent fraud or any automated non-human actions across our Websites and Services. The IP address also serves our legitimate interest to learn the country from which you access the Services and make sure we serve the Products and Services in the right language and in compliance with the jurisdiction in which we offer our Products and Services. (iii) In certain cases, and upon your consent, third-party cookies and tags will be used for advertising and marketing purposes of our Products and Services, including by using retargeting. See further explanation under “Third Party Services”.

Retention: The retention period for each of the information mentioned in this section is different. You can visit the Cookie Policy available per website or application to learn about each cookie’s or web technology’s retention and expiry term. You may visit the Cookie Policy available per website to learn about each cookie’s or web technology’s retention and expiry term. Otherwise, we retain online information for as long as necessary to achieve the purpose for which it is processed, to begin with, or, until we make it Non-Personal Information, in which case, we reserve the right to retain the information without any time limitation, based on our discretion and commercial necessities.
You may opt out of non-essential product analytics by adjusting your settings within the Product, or by contacting dpo@avanquest.com.

Device Information.

We may collect certain information about the device from which you access the Websites, use Products, and Services, such as user-agent (that includes the browser type and version, IP address, operating system type, and version), device type (mobile/desktop), type and version of your operating system, your MAC address, the language you use on your device, and, when you choose to purchase a license to more than one device, we associate your license key and user ID with your email address and device information.

Purposes: Based on your consent, and in certain cases, our legitimate interest, we may process device information for one or more of the following purposes: (i) Product’s compatibility purposes, to the right device type, the relevant operating system’s version and features. (ii) Offering additional Services or features specifically designed for your device type, for instance, mobile vs. desktop. (iii) To associate a license key issued to you with the device on which you install the Product. (iv) The Products’ core functionality is to help you manage your device’s space and optimize your ability to use it. (v) To improve Product’s functionality and security. In that case, as part of the Product’s functionality and based on our legitimate interest we will access certain device information that is required to provide, maintain and support such functionality.

Retention: We retain device information for as long as necessary to provide the Product’s functionality, to maintain a record of your license key and usage of the product, and to associate license terms and renewals.

Online activity.

We also process certain online activity information from Visitors, for example, if you click an advertisement of our Product, we will get the source URL from which you click the advertisement, or, by using third-party services (such as retargeting), we may offer to you one or more of our Products when you visit other websites. Under this category, we may also capture your clicks on buttons in log files across our Websites or online Services, if provided, as described under the category of “Online Identifiers”.

Purpose: We use this information for the following purposes: (i) Based on your consent for advertising, marketing and retargeting of our Products and Services. (ii) Based on our legitimate interest – to make the Website, Products and Services responsive and functional, to measure and calculate our payments to advertisers and to monitor and prevent ad fraud concerning our Products and Services.

Installation reports.

When you install one or more of our Products, our server may receive some information about your systems such as the type of your Operating System, version, language, timestamp of installation and the IP address that your internet service provider allocates to your computer, for purposes of ensuring that the device and installation are real and not fraudulent and to ensure that the device is one that was not already installed the same product before (anti-fraud purposes). We need this data so we can serve the installed file, operate it and ensure compatibility.

Purpose: This information is collected for purposes of enabling the installation of the Product, recording it in our systems, being able to serve you with the Services via our servers when you use the Product, and tracking and making sure that the device and installation are real and not fraudulent. We also need this data so we can serve the installed file, operate it and ensure compatibility.

Retention: We retain this information for as long as the Product is installed on your device, and sometimes longer if we believe in our discretion that your device and any associated installation are associated with fraudulent installations or any other malicious usage of our Services.

Product Activity.

We automatically record and process activities related to the Product’s usage and functionality in order to be responsive to them or allow you to revert certain actions you took.

Media and marketing channels.

We use digital media channels in order to market and advertise our Products and Services. When you land on our Website as a result of clicking an ad, we will receive information about the source media from which you arrived at our Services. This information includes a referral URL (the URL from which you arrived at our Site) and your IP address and will be collected via tags and cookies. The purpose of processing this data is to understand the marketing channel from which you arrived, measure and calculate purposes for the advertising, measure the effectiveness of a marketing channel and filter fraudulent actions associated with such marketing and advertising channels.

3. Information about you

This category refers to data we may receive from third parties concerning the Services we provide to you.

We may, in some circumstances, and upon your consent or our legitimate interest, receive information collected from you by third-party services. This information may include, for example, other services you interacted with via our Services. This category includes information you provided to a third party, and we may get access to it. This includes the following:

Billing information.

When you purchase a Product your payment and billing information is collected and processed by our payment processor vendor. In this case, we will get access to the order and billing information, however, we will not have any access to your credit card details.

Authentication and social media.

When you open an account and/or sign up for the Services, you may have the option to use social or email authentication. In this case, again, we will have access to metadata (such as tokens), and upon your consent, your social media’s public profile.

Marketing.

When we buy media and market our Products and Services, we may get certain online information about visitors from third-party media owners, such as Facebook or Google. This information does not personally identify you and is used to learn how successful (or not) our campaigns are.

SSO and Social handles

When you use your social media account to sign in to our services, we may have access to certain public information you submit to such social media platforms.

Use of Artificial Intelligence (AI)

Some of our Services include artificial intelligence (AI) features, such as AI assistants, chatbots, and tools that generate or edit content. Where you interact directly with an AI system, such as an AI chatbot, we will make this clear to you. Where our Services generate content using AI, that content is identified as AI-generated. These measures are provided in line with the EU Artificial Intelligence Act (Regulation (EU) 2024/1689).
AI outputs may be inaccurate or incomplete and should be reviewed before you rely on them. We will not use your Personal Information or your Content to train AI models unless we inform you in advance and obtain any consent required by applicable law.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, in accordance with applicable law. The specific retention periods for each category of data are set out in the table below. These periods are based on French law (GDPR, Code de Commerce, Code civil, CNIL guidelines) as the most demanding applicable standard, and satisfy or exceed the requirements of all jurisdictions in which we operate – including Quebec (Private Sector Act, CQLR c P-39.1, as amended by Law 25) and California (CPRA).

Data Retention Schedule

Data Category	Retention Period	Clock Starts	Legal Basis
Account and profile data (name, email, login credentials, preferences)	Duration of active use + 5 years	Last login, last purchase, last support request, or last license activation — whichever is most recent	Code civil Art. 2224 — 5-year general prescription
Billing, payment, and invoice data (transaction records, invoices, payment method identifiers)	10 years from the billing transaction	Date of each individual transaction	Code de commerce Art. L123-22 — 10-year commercial accounting retention. LPF Art. L102 B — 6-year tax audit right
Active subscription data (for customers with ongoing recurring billing)	Duration of active subscription + 5 years after last billing event	Date of the last successful or attempted billing event	GDPR Art. 6(1)(b) — contract performance. Code civil Art. 2224 — 5-year prescription
Product license data (license key, activation records, device associations)	Duration of license validity + 5 years	Last product activation, last software usage, or license expiry — whichever is most recent	Code civil Art. 2224. Code de la consommation Art. L217-12 — 2-year legal guarantee
Perpetual and lifetime license data	Duration of product availability + 5 years after product end-of-life (EOL) or last usage, whichever is later. Maximum absolute limit: 15 years from last user activity.	Official product EOL date or last software usage — whichever occurs later	Code civil Art. 2224. GDPR Art. 5(1)(e) — storage limitation (absolute cap)
Marketing and mailing list data (email, consent records, interaction history)	3 years after last interaction. Consent proof retained for 5 years.	Last email open, last click, last opt-in, or last direct marketing interaction	CNIL commercial prospecting guidelines — 3-year inactivity threshold. Code civil Art. 2224 — 5 years for consent proof
Customer support data (tickets, chat logs, correspondence)	5 years after the inquiry is resolved	Date of ticket closure or last correspondence	Code civil Art. 2224 — 5-year prescription. Code de la consommation Art. L217-12 — 2-year consumer guarantee
Recruitment data (CV, contact details, application records)	2 years after last contact with the candidate, deleted earlier on candidate request	Last interview, last email, last communication	CNIL doctrine on recruitment, 2 year inactivity threshold. Code civil Art. 2224, 5 year prescription for disputed hiring processes
Free user accounts (account data for non-paying users)	3 years after last login or interaction	Last login, last feature usage, or last account activity	CNIL guidelines — 3-year inactivity threshold for inactive accounts
Trial accounts (temporary account data from free trials)	1 year after trial expiry (if no conversion to paid)	Trial expiry date	GDPR Art. 5(1)(e) — storage limitation / data minimization
Fraud investigation data (flagged accounts, investigation records)	5 years from investigation closure, or duration of legal proceedings + 5 years	Date of investigation closure or final court ruling/settlement	Code civil Art. 2224. GDPR Art. 17(3)(e) — legal claims exception
Cookies and trackers (non-essential cookies, analytics trackers)	Tracker lifespan: 13 months maximum on device. Consent refreshed every 6 months. Data collected via trackers: retained for 25 months maximum from collection.	Date the tracker is placed (lifespan) / Date of data collection (retention)	CNIL Cookie Guidelines (2020) — 13-month tracker lifespan. ePrivacy Directive Art. 5(3). CNIL guidance — 25-month maximum for analytics data
Connection logs (IP addresses, access logs for e-commerce operations)	1 year from collection	Date of connection event	LCEN (Law 2004-575) Art. 6-II — 1-year retention for hosting/e-commerce operators

We conduct periodic reviews of retained data and apply automated clean-up processes to ensure data is not retained beyond the periods stated above. When data reaches the end of its retention period, it is either permanently deleted or irreversibly anonymized so that it can no longer be linked to an identifiable individual. Data that is merely hidden from view but remains in our systems is not considered deleted.
In certain cases, we may need to retain specific data beyond the standard retention periods listed above – for example, to comply with a legal obligation, to exercise or defend legal claims, or to fulfil a regulatory requirement. In such cases, we will document the legal basis and limit the extended retention to the minimum period necessary.

Information Security

We take great care in implementing and maintaining the security of our Website, Services and your information. Our processes are aligned with ISO/IEC 27001:2022 (Information Security Management System) and ISO/IEC 27701:2019 (Privacy Information Management System) as implemented by the Avanquest Software SAS, and our payment processing platform is PCI-DSS compliant.
We have implemented technical organizational monitoring protections, and established an extensive information and cyber security program, all with regards to Personal Information processed by Company. For more information regarding our security measures please see ; https://www.ailovacare.com/security-policy/
In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours (GDPR Art. 33) and inform affected individuals without undue delay where the breach is likely to result in a high risk (GDPR Art. 34). For Quebec residents, we will also notify the Commission d’accès à l’information as required by Law 25.
Data Protection Impact Assessment. In accordance with GDPR Art. 35, a Data Protection Impact Assessment (DPIA) has been conducted for our payment processing and fraud prevention activities. A summary is available on request from dpo@avanquest.com.

User Rights

Individuals have the right to know what information we hold about them and, in some cases, to have such information communicated to them, as we do in this Privacy Policy. Individuals may also ask for our confirmation as to whether or not we process their Personal Information. Subject to the limitations in applicable law, individuals may also be entitled to obtain from us the Personal Information they have provided to us in a structured, commonly-used, and machine-readable format, and may have the right to transmit such Personal Information to another party.
Depending on your place of residence, you may be eligible to certain right as follows:
● the right to access any information which is provided to us;
● the right to rectification;
● the right to erasure;
● the right to restrict processing;
● the right to object to processing;
● the right to data portability;
● the right to complain to a supervisory authority; and
● the right to withdraw consent (to the extent applicable).
● for Québec residents only, the right to request cessation of dissemination or de indexing of personal information where such dissemination causes serious injury or is no longer lawful (Act respecting the protection of personal information in the private sector, s.28.1);

When you first visit our website, a cookie consent banner is displayed allowing you to accept, decline, or customize your cookie preferences. Only strictly necessary cookies are placed before you make your choice. You canmodifyyour preferences at any time byclickingthe cookie settings icon available on each page.
Siteand Services may use their own cookies to be able to function properly. To know more about our cookies and our 3rd party cookies, please refer to our Cookie Policy available on the website you browse, or for Quebec residents,our Politique relative aux témoins. Please be aware that you may set your browser to refuse or block any cookies from us or our 3rd party partners. In this case, however, some of the Services may not properly function.

Third Parties

Occasionally, Avanquest Software SAS receives information from third parties to compare it to information that you had provided to Avanquest Software SAS for fraud prevention purposes.
Any websites displayed to you by our Website as Internet search results or linked to Internet search results pages provided to you by our Website, including websites owned or operated by our clients, have been developed by third parties over which Avanquest Software SAS exercises no control. Avanquest Software SAS is not responsible for the privacy practices or the content of such websites, including such websites’ use of any information collected when you are directed to or click through to such websites. Even though such information might not identify you personally, we strongly encourage you to become familiar with the privacy practices of those websites.

Direct Marketing

We may send our Business Partners and Customers emails or other messages about us or our Services, including product updates, newsletters, and relevant business communications. The legal basis for each type of direct marketing communication is set out below.
● Newsletter and promotional communications: Where you have voluntarily subscribed to our newsletter or opted in to receive promotional communications, we process your personal dataon the basis ofyour freely given, specific, informed, and unambiguousconsentpursuant to:
○ GDPR Article 6(1)(a)for EEA and UK recipients;
○ Article 5(3) of theePrivacyDirective(as implemented in applicable member state law) where such communications involve the use of electronic communications networks;
○ Canada’s Anti-Spam Legislation (CASL), S.C. 2010, c. 23for recipientslocatedin Canada — we only send commercial electronic messages to Canadian recipients where we have obtained express or implied consent as defined under CASL, and every message includes a functional unsubscribe mechanism;
○ Lei Geral deProteçãode Dados (LGPD), Art. 7(I)for recipientslocatedin Brazil — processing is based on your explicit consent, which may be withdrawn at any time.
You can withdraw your consent and unsubscribe from newsletter and promotional communications at any time by clicking the unsubscribe link located at the bottom of each communication, or by contacting our Data Protection Officer at dpo@avanquest.com. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

● Service-related communications to existing customers and Business Partners: Where you are an existing customer or registered Business Partner, we may send you service-related communications, including account notifications, service announcements, renewal reminders, invoices, and administrative messages. These communications are necessary to the performance of our contract with you and are also sent on the basis of our legitimate interest pursuant to GDPR Article 6(1)(f) in operating and maintaining our Services and business relationship, consistent with your reasonable expectations as a customer or partner.
We have conducted a Legitimate Interest Assessment confirming that our legitimate interest in sending service-related communications is not overridden by your interests, rights, or freedoms. A summary is available on request from dpo@avanquest.com.
Every service-related communication includes a clear and accessible opt-out mechanism. You may object to receiving service-related communications at any time by contacting us at dpo@avanquest.com. Please note that if you are a registered Business Partner or active customer, opting out of service-related communications may affect our ability to provide you with the Services. If you wish to stop receiving all communications, you may request deletion of your account by contacting us at dpo@avanquest.com.

Summary of legal bases by communication type and jurisdiction:

Communication Type	Legal Basis	Jurisdiction
Newsletter / promotional emails	Consent — GDPR Art. 6(1)(a) + ePrivacy Art. 5(3)	EEA / UK
Newsletter / promotional emails	Express or implied consent — CASL S.C. 2010, c. 23	Canada
Newsletter / promotional emails	Consent — LGPD Art. 7(I)	Brazil
Service-related communications to existing customers	Legitimate interest — GDPR Art. 6(1)(f), with opt-out in every message	EEA / UK
Service-related communications to existing customers	Contract performance / legitimate interest — CASL s.6(6) transactional exemption	Canada
Service-related communications to existing customers	Contract performance — LGPD Art. 7(V)	Brazil

Services Not Directed to Minors

Our Services are not directed to, designed for, or intended to attract children or minors. We do not knowingly collect, process, or retain personal information from minors.

For the purposes of this section, “minor” means:
● A child under the age of16in the European Economic Area (EEA) and the United Kingdom;
● A child under the age of14in Quebec,pursuant totheAct respecting the protection of personal information in the private sector(CQLR c P-39.1, as amended by Law 25);
● A child under the age of13in all otherjurisdictions, including the United States (pursuant tothe Children’s Online Privacy Protection Act, COPPA).

If you are below the applicable minimum age in your jurisdiction, you must not use our Services or provide any personal information to us.
If we become aware that we have inadvertently collected personal information from a minor below the applicable minimum age without appropriate parental or guardian consent, we will take immediate steps to delete that information from our records. Where technically or operationally required, deletion will be completed as promptly as possible and within the timeframes required by applicable law.
If you are a parent or legal guardian and believe that your child has provided personal information to us without your consent, or if you wish to request the deletion of your child’s personal information from our systems, please contact our Data Protection Officer directly at: dpo@avanquest.com.
We will respond to all such requests promptly and in accordance with applicable data protection and privacy laws.

Policy Changes

We may update this Privacy Policy from time to time. The revision date is reflected in the “Last Modified” heading and the full history is available in the Version History section below.
For material changes (for example, new categories of personal data collected, new recipients, new purposes of processing, or new international transfers), we will provide at least 30 days prior notice by:
– email to registered users and business partners;
– a persistent banner on the Website and on the login dashboard.
For non material changes (clarifications, corrections, formatting), the updated Privacy Policy is effective upon publication. Your continued use of the Services after the effective date of a change signifies your acknowledgement of the updated Privacy Policy.

Do Not Track Disclosure

Do Not Track. Do Not Track (DNT) is a browser preference that signals websites that a visitor does not want certain information collected. There is no consensus industry standard for how to respond to DNT signals and we do not currently respond to DNT.
Global Privacy Control. Global Privacy Control (GPC) is a browser level signal that, for California residents, communicates a valid opt out of the sale or sharing of personal information under the CCPA/CPRA and California Attorney General Regulation §7025. When we detect a GPC signal from a California resident, we treat it as a valid request to opt out of sale and sharing of personal information for that browser or device. For more information, see globalprivacycontrol.org.

International Transfers of Personal Data

Your personal data may be transferred to, and processed in, countries outside your country of residence, including countries outside the European Economic Area (EEA), the United Kingdom, and Quebec. We ensure that all such transfers are subject to appropriate safeguards as described below.

1. Recipients of Your Personal Data
Your personal data is processed by the following categories of recipients:
Avanquest group entities within the European Economic Area: Avanquest Software SAS (France), Upclick Malta Limited (Malta), Avanquest Deutschland GmbH (Germany), Avanquest Software Polska Sp. z o.o. (Poland).
Avanquest group entities outside the European Economic Area: 7270356 Canada Inc. dba Avanquest Canada (Canada), Avanquest Canada Management Inc. (Canada), myDevices Inc. (United States).
Third-party sub-processors: Third-party sub-processors: payment service providers and card networks (including Visa and Mastercard, both US-based entities), cloud hosting providers, customer support platforms, analytics providers, and eSign infrastructure providers. A full and current list of sub-processors is available upon request from our Data Protection Officer. We will provide registered Business Partners with at least 30 days advance notice of any intended addition or replacement of sub-processors, both by email and by updating the sub-processor page. Business Partners who object to a new sub-processor may notify us at dpo@avanquest.com within 30 days of notification.

2. Transfer Mechanisms
We only transfer your personal data outside your jurisdiction where we have ensured that an appropriate transfer mechanism is in place, as follows:
Intra-EEA transfers: No specific transfer mechanism is required for transfers between EEA member states, as all EEA countries are subject to equivalent data protection standards under the GDPR.
Transfers to Canada: Transfers to Canadian entities that are commercial organizations covered by the Personal Information Protection and Electronic Documents Act (PIPEDA) are made on the basis of the European Commission adequacy decision 2002/2/EC pursuant to GDPR Article 45. Where a Canadian recipient falls outside the scope of that adequacy decision, transfers are made on the basis of Standard Contractual Clauses (SCCs) under GDPR Article 46(2)(c), complemented by supplementary technical and contractual measures where required.
Transfers to the United States: Transfers to US-based recipients, including payment card networks (Visa, Mastercard) and cloud service providers, are made on one or more of the following bases:
● Where the recipient is certified under the EU-US Data Privacy Framework (EU-US DPF):transfers are madeon the basis ofthe European Commission adequacy decision of 10 July 2023pursuant toGDPR Article 45;
● Where the recipient is not certified under the EU-US DPF:transfers are made on the basis of the Standard Contractual Clauses (Module 2: Controller to Processor) adopted by the European Commission under GDPR Article 46(2)(c), complemented by supplementary technical andorganisationalmeasures where aTransfer Impact Assessment (TIA) has identified residual risks requiring mitigation.
A Transfer Impact Assessment has been conducted for all transfers to the United States and other non-adequate third countries. A summary of the TIA is available on request from our Data Protection Officer.

Transfers to the United Kingdom: Transfers of personal data to the United Kingdom are made on the basis of the EU adequacy decision for the UK adopted under GDPR Article 45 (Commission Implementing Decision (EU) 2021/1772). Where the adequacy decision does not apply, transfers are made on the basis of the UK International Data Transfer Agreement (IDTA) or the Addendum to the Standard Contractual Clauses approved by the UK Information Commissioner’s Office, pursuant to UK GDPR Article 46 and Section 119A of the Data Protection Act 2018 (SI 2019/419 Schedule 1).

Transfers to other third countries: For transfers to any other third country not covered by an adequacy decision, we rely on Standard Contractual Clauses under GDPR Article 46(2)(c), supplemented by appropriate technical, organisational, and contractual measures as documented in our Transfer Impact Assessments.

3. Quebec Residents — Transfers Outside Quebec (Loi 25, Article 17)
Pursuant to the Act respecting the protection of personal information in the private sector (CQLR c P-39.1, as amended by Law 25), and specifically in accordance with Article 17 thereof, a Privacy Impact Assessment (Évaluation des facteurs relatifs à la vie privée, EFVP) has been conducted prior to any communication of personal information outside Quebec.

The EFVP takes into account the following factors as required by Article 17:
● The sensitivity of the personal information concerned;
● The purposes for which it is to be used;
● The adequacy of the protection measures applied in the recipientjurisdiction, including applicable laws, contractual safeguards, and technical security measures;
● The nature of the processing activities carried out by the recipient.

The EFVP confirms that each recipient jurisdiction or organisation offers a level of protection equivalent to that required under Quebec law, or that appropriate contractual and technical safeguards have been put in place to ensure equivalent protection. Recipients of personal information outside Quebec are bound by contractual obligations requiring them to protect the information to a standard at least equivalent to that required by Quebec law.

Transfers covered by this assessment include transfers to our parent group entities in Canada and France, payment card networks (Visa, Mastercard), cloud infrastructure providers, and other third-party sub-processors. A summary of the EFVP is available on request.

4. Availability of Transfer Documents
Copies of the following documents are available on request from our Data Protection Officer:
● Standard Contractual Clauses (EU SCCs — Module 2, Controller to Processor)
● UK International DataTransfer Agreement (IDTA) or UK Addendum to SCCs
● Transfer Impact Assessment (TIA) summary
● Privacy Impact Assessment summary (Évaluation des facteurs relatifs à la vie privée, EFVP) for Quebectransfers.

To request any of these documents or for any questions regarding our international data transfer practices, please contact our Data Protection Officer at: dpo@avanquest.com

Data Protection Officer

For privacy requests, rights exercise, unsubscription, account deletion and all data protection matters, contact our Data Protection Officer at dpo@avanquest.com.
For commercial and support inquiries unrelated to privacy, contact dpo@avanquest.com.
Please include your name, address and email address in any correspondence so that we can respond to your inquiry or request.
Business Partners seeking a copy of our Data Processing Agreement (DPA), sub-processor list, Standard Contractual Clauses, UK International Data Transfer Agreement (IDTA), or Transfer Impact Assessment summary may request these documents from our Data Protection Officer at dpo@avanquest.com.

Special Jurisdictions : California Residents — Supplemental Privacy Notice (CPRA)

For California residents, please see our full California Privacy Notice available at: CPRA Notice. The California Privacy Notice supplements this Privacy Policy and provides complete disclosures required under the California Privacy Rights Act of 2020 (CPRA) and CalOPPA.

Do Not Sell or Share My Personal Information / Limit the Use of My Sensitive Personal Information

California residents have the right to opt out of the sale or sharing of their personal information and to limit the use of sensitive personal information. To exercise these rights, please use the following link available in the footer of every page of our website:

👉 Do Not Sell or Share My Personal Information / Limit the Use of My Sensitive Personal Information

We also recognise and honour the Global Privacy Control (GPC) signal as a valid opt-out request from sale and sharing of personal information, in accordance with California Civil Code § 1798.135(d) and California Code of Regulations § 7025.

Categories of Personal Information Collected and Disclosed

The following categories of personal information are collected and may be disclosed to third parties for business purposes. Full details are available in our California Privacy Notice (Section 1 and Section 2):

Category	Collected	Disclosed for Business Purpose
Identifiers (name, email, address, phone)	Yes	Yes — service providers, support
Online identifiers (IP address, cookies)	Yes	Yes — analytics, advertising partners
Payment and billing information	Yes	Yes — payment processors, card networks
Online and network activity	Yes	Yes — analytics, advertising
Device and OS information	Yes	Yes — infrastructure providers
Customer support and CRM data	Yes	Yes — support platforms
Electronic signature data and audit trails	Yes	Yes — eSign infrastructure providers
Marketing and advertising information	Yes	Yes — advertising platforms
Subscription and account data	Yes	Yes — affiliated companies

Sensitive Personal Information

Under CPRA California Civil Code § 1798.140(ae), the following categories of personal information we collect are classified as sensitive personal information:

Payment card information(card number,expirationdate, CVV) — collected and processed exclusively for payment processing purposes via PCI-DSS compliant processors. We do not use payment card data for any purpose beyondtransaction processing and fraud prevention.
Account login credentials(username combined with password or security credentials) — used solely for account authentication and security.
Precise geolocation data(derived from IP address for fraud scoring purposes) — used solely for fraud prevention and anti-abuse monitoring.

We do not use or disclose sensitive personal information for purposes beyond those necessary to provide the Services you requested, as permitted under CPRA § 1798.121. You have the right to direct us to limit our use and disclosure of sensitive personal information to these permitted purposes only. To exercise this right, use the link above or contact us at dpo@avanquest.com.

Your California Privacy Rights

California residents have the following rights at all times:

Right to Know— what personal information is collected, used,disclosed, and sold
Right to Delete— request deletion of your personal information, subject to exceptions
Right to Correct— request correction of inaccurate personal information
Right toOpt-Out— of sale or sharing of personal information
Right to Limit— use and disclosure of sensitive personal information
Right to Non-Discrimination— we will not discriminate against you for exercising your rights
Right to Data Portability— receive your data in a portable, machine-readable format

Full details on how to exercise each right are available in our California Privacy Notice.

Authorized Agents

You may designate an authorized agent to submit a privacy rights request on your behalf. To use an authorized agent, you must either:

Provide the authorized agent withwritten permission signed by you— we may verify your identity directly with you; or
Provide the authorized agent withapowerof attorneypursuant toCalifornia Probate Code §§ 4000–4465.

We may deny a request from an authorized agent who does not submit proof of authorization. Authorized agents may submit requests to dpo@avanquest.com with proof of their authorization to act on your behalf.

Retention of Personal Information

We retain each category of personal information for the periods set out in the Data Retention Schedule in this Privacy Policy. Key retention periods for California residents include:

Category	Retention Period
Account and profile data	Duration of active use + 5 years
Payment and billing data	10 years from transaction date
Electronic signature data and audit trails	Up to 10 years
Marketing and mailing list data	3 years after last interaction
Online identifiers and cookies	13 months (tracker) / 25 months (data)
Customer support data	5 years after resolution

For the complete retention schedule, see the Data Retention section of this Privacy Policy.

These links are also available in the footer of every page of our website.

Residents of Colorado, Connecticut, Virginia, Texas, Oregon, Montana, Delaware, New Hampshire, New Jersey, Minnesota, Maryland, Tennessee, Iowa, Nebraska, Indiana, Kentucky, and Rhode Island may have additional privacy rights under their applicable state law, including the right to opt out of the sale or sharing of personal information, the right to access, correct, and delete personal data, and the right to appeal a decision regarding a privacy rights request. To exercise any of these rights, please contact us at dpo@avanquest.com or use the opt-out mechanism available at

Special Jurisdictions : Canada — Privacy Supplement (PIPEDA and Law 25)

Last updated: May 2026

This supplement applies to individuals residing in Canada, including residents of Quebec, and complements the general Privacy Policy of Avanquest Software SAS and its affiliated companies (collectively “we”, “us”, “our”). It is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA, S.C. 2000, c. 5) and, for Quebec residents, the Act respecting the protection of personal information in the private sector (CQLR c P-39.1, as amended by Law 25). In the event of a conflict between this supplement and the general Privacy Policy, this supplement prevails for Canadian residents to the extent of the conflict.

In accordance with Quebec’s Charter of the French Language (Bill 96), this supplement is available in French upon request by contacting dpo@avanquest.com.

1. Identifying Purposes — Why We Collect Your Personal Information
We collect personal information only for purposes that a reasonable person would consider appropriate in the circumstances, and only to the extent necessary to fulfil those purposes. The primary purposes for which we collect personal information from Canadian residents are:

To provide, deliver, and manage the products and Services you havepurchasedor requested;
To process payments and manage billing, invoicing, and subscription renewals;
To create and manage your account;
To communicate with you about your orders, account, andtransactions;
To provide customer support and respond to your inquiries;
To send you marketing communications where you have provided consent orwherepermittedby CASL;
To detect and prevent fraud, abuse, and security incidents;
To comply withapplicable legal and regulatory obligations;
To improve our products, Services, and website through analytics and performance monitoring.

We will identify the purpose for any new collection of personal information at or before the time of collection. If we wish to use personal information for a new purpose not previously identified, we will seek your consent before doing so.

2. Consent
We obtain meaningful consent for the collection, use, and disclosure of personal information, in a form appropriate to the sensitivity of the information and the reasonable expectations of the individual.

Express consent is obtained for:

Newsletter and promotional marketing communications (in accordance withCASL S.C. 2010, c. 23);
Non-essentialcookies and analyticstrackers;
Any collection of sensitive personal information.

Implied consent may be relied upon for:

Service-related communications to existing customers, where the communication relates directly to the ongoing business relationship;
Collection of personal information necessary to fulfil atransaction you haveinitiated.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting our Privacy Officer at dpo@avanquest.com. We will inform you of the implications of withdrawing consent. Withdrawal of consent for marketing communications can be exercised via the unsubscribe link in any message. Withdrawal of consent for non-essential cookies can be exercised via the cookie preference center on our website.

3. Limiting Collection
We collect only the personal information necessary for the purposes identified above. We do not collect personal information indiscriminately. The categories of personal information we collect from Canadian residents are:

Identifiers (name, email address, physical address, phone number);
Online identifiers (IP address,cookies, device identifiers);
Payment and billing information (payment card identifiers, billing address,transaction history);
Account and subscription data (login credentials, subscription status, license data);
Online and network activity (browsingbehaviour, pages visited, clicks);
Device and OS information (browser type, operating system, device model);
Customer support and CRM data (support tickets, chat logs, correspondence);
Marketing and advertising data (campaign interactions, email engagement);
Electronic signature data (where you use oureSignservices): signature data, signer identity, timestamps, audittrail records, IP address attimeof signing.

4. Limiting Use, Disclosure, and Retention
We use and disclose personal information only for the purposes for which it was collected, except with your consent or as required by law. We do not sell personal information to third parties.

Disclosure to third parties is limited to the categories described in the general Privacy Policy and the sub-processor list available at dpo@avanquest.com. Categories of third parties with whom we share personal information include:

● Affiliated companies within the Claranova/Avanquest group;
● Cloud hosting and infrastructure providers (AWS, Microsoft Azure, Google Cloud);
● Payment processors and card networks (Stripe, Verifone/2Checkout, Visa, Mastercard);
● Customer support platforms (Zendesk, Ada Support);
● Analytics and marketing platforms (Google Analytics, HubSpot, Mailchimp);
● Compliance and consent management platforms (OneTrust);
● Electronic signature infrastructure providers (GlobalSign,LeaseWeb, Microsoft Azure);
● Fraud prevention services (Stripe Radar, Cloudflare);
● Legal, regulatory, and law enforcement authorities where required by law.

You have the right to request the name of any specific third party under each category by contacting dpo@avanquest.com.

Retention of personal information follows the schedule set out in the Data Retention Schedule in our general Privacy Policy. As a general principle:

● Personal information isretainedonly for as long as necessary to fulfil the identified purpose or as required by applicable law;
● Account and subscription data isretainedfor the duration of the active relationship plus 5 years;
● Payment and billing records areretainedfor 10 years from thetransaction datein accordance withapplicable accounting and tax laws;
● Marketing data isretainedfor 3 years after your last interaction;
● Personal information is securelydeletedor irreversiblyanonymisedwhen it is no longerrequired.

5. Transfers of Personal Information Outside Canada
As part of our global operations, personal information may be transferred to, and processed in, jurisdictions outside Canada, including France, the United States, Malta, and other countries where our affiliated companies and sub-processors operate.

For transfers outside Quebec, a Privacy Impact Assessment (Évaluation des facteurs relatifs à la vie privée, EFVP) has been conducted in accordance with Law 25, Article 17, confirming that appropriate safeguards are in place. A summary is available on request from dpo@avanquest.com.

For transfers outside Canada generally, we ensure that recipient organisations are bound by contractual obligations providing equivalent protection to PIPEDA through Standard Contractual Clauses or intra-group data transfer agreements.

For transfers to the United States, we rely on Standard Contractual Clauses and, where the recipient is certified, the EU-US Data Privacy Framework. Full details of our transfer mechanisms are set out in the International Transfers of Personal Data section of the general Privacy Policy.

6. Accuracy
We take reasonable steps to ensure that personal information we hold is accurate, complete, and up to date as necessary for the purposes for which it is used. You may request correction of inaccurate or incomplete personal information by contacting dpo@avanquest.com or through your account settings where available.

7. Safeguards
We protect personal information using security measures appropriate to the sensitivity of the information, including:

● Encryption of personal data intransit and at rest;
● Access controls limiting personal data access toauthorisedpersonnel only;
● PCI-DSS compliance for payment processing;
● Alignment with ISO/IEC 27001:2022 and ISO/IEC 27701:2019 as implemented by theClaranovagroup;
● Regular security assessments and staff privacytraining.

In the event of a privacy breach that creates a real risk of significant harm, we will notify the Office of the Privacy Commissioner of Canada (OPC) and affected individuals as required by PIPEDA s.10.1, and the Commission d’accès à l’information (CAI) as required by Law 25 for Quebec residents.

8. Openness and Accountability
We are accountable for personal information under our control. Our Privacy Officer is responsible for our compliance with PIPEDA and Law 25 and can be contacted at:

Privacy Officer / Data Protection Officer Avanquest Software SAS dpo@avanquest.com

For data security matters: dpo@avanquest.com.

We will respond to all privacy inquiries and complaints within 30 days. For complex requests, we may require up to 60 days and will notify you of the extension in writing.

9. Automated Decisions (Law 25, Art. 7)
In accordance with Article 7 of the Act respecting the protection of personal information in the private sector (as amended by Law 25), we inform Quebec residents that we use automated processing of personal information for fraud prevention and anti-fraud scoring in connection with payment transactions. This may result in a transaction being flagged, declined, or subjected to additional verification.

You have the right to be informed of any automated decision that produces significant effects concerning you, to submit observations, and to request human review of the decision. To exercise these rights, contact dpo@avanquest.com.

10. Privacy by Default (Law 25, Art. 8.1)
In accordance with Article 8.1 of the Act respecting the protection of personal information in the private sector (as amended by Law 25), our Services are designed with privacy by default. Only personal information necessary for the specific purpose of the product or service is collected by default. Our cookie consent banner is configured so that only strictly necessary cookies are placed before you make an active choice — no non-essential cookies are loaded by default until consent is given.

11. Your Privacy Rights
Subject to applicable exemptions, Canadian residents have the following rights:

Right	Description	Applicable Law
Right to be informed	To know what personal information is collected and why	PIPEDA / Law 25
Right to access	To request access to your personal information	PIPEDA s.8 / Law 25
Right to rectification	To request correction of inaccurate or incomplete data	PIPEDA / Law 25
Right to erasure	To request deletion of your personal information, subject to exceptions	Law 25
Right to withdraw consent	To withdraw consent at any time, subject to legal restrictions	PIPEDA / Law 25
Right to data portability	To receive your data in a structured, machine-readable format	Law 25
Right to restrict processing	To request restriction of processing in certain circumstances	Law 25
Right to de-indexing	To request cessation of dissemination or de-indexing where dissemination causes serious injury	Law 25 s.28.1
Right to object to automated decisions	To request human review of decisions made solely by automated means	Law 25 Art. 7

To exercise any of the above rights, please contact our Privacy Officer at dpo@avanquest.com. We will respond within 30 days of receipt of your verifiable request.

12. Complaints and Supervisory Authorities
If you have a complaint about how we handle your personal information, we encourage you to contact us first at dpo@avanquest.com so that we can attempt to resolve the matter directly.

If you are not satisfied with our response, you have the right to lodge a complaint with the applicable supervisory authority:

For all Canadian residents: Office of the Privacy Commissioner of Canada (OPC) 🌐 priv.gc.ca 📞 1-800-282-1376

For Quebec residents: Commission d’accès à l’information (CAI) 🌐 cai.gouv.qc.ca 📞 1-888-528-7741

Special Jurisdictions : Brazil — Lei Geral de Proteção de Dados Pessoais (LGPD, Lei 13.709/2018)

This section applies to personal data of data subjects located in Brazil and is provided in compliance with the Lei Geral de Proteção de Dados Pessoais (LGPD, Lei 13.709/2018). It supplements the general provisions of this Privacy Policy, which continue to apply to Brazilian residents alongside this section.

Controller and Encarregado (Data Protection Officer)
The data controller responsible for the processing of personal data of Brazilian residents is:
Avanquest Software SAS For all privacy-related matters, including the exercise of LGPD rights, please contact our Encarregado (Data Protection Officer) at: dpo@avanquest.com, including “LGPD” in the subject line of your message.
Categories of Personal Data Collected from Brazilian Residents
In addition to the personal data categories described in the general Information Collection section of this Privacy Policy, we collect the following data specifically from Brazilian residents:
● CPF (Cadastrode PessoaFísica) — individual taxpayer identification number, collected from individual customers;
● CNPJ (CadastroNacional da PessoaJurídica) — corporate taxpayer identification number, collected from business customers.

These identifiers are required under Brazilian tax and payment regulations and are collected exclusively for the purposes of payment processing, invoicing, and compliance with Brazilian fiscal obligations.

Legal Bases for Processing
We process personal data of Brazilian residents on the following legal bases under LGPD Article 7:

Purpose of Processing	Legal Basis	LGPD Reference
Payment processing and transaction facilitation	Execution of a contract	Art. 7(V)
Collection of CPF/CNPJ for tax and invoicing compliance	Compliance with a legal or regulatory obligation	Art. 7(II)
Account registration and management	Execution of a contract	Art. 7(V)
Delivery of purchased products and Services	Execution of a contract	Art. 7(V)
Customer support	Execution of a contract	Art. 7(V)
Newsletter and promotional communications	Consent of the data subject	Art. 7(I)
Non-essential cookies and analytics	Consent of the data subject	Art. 7(I)
Fraud prevention and security monitoring	Legitimate interest of the controller	Art. 7(IX)
Website functionality and anti-spam	Legitimate interest of the controller	Art. 7(IX)
Compliance with legal obligations and regulatory requests	Compliance with a legal or regulatory obligation	Art. 7(II)
Exercise and defence of legal claims	Legitimate interest of the controller	Art. 7(VI)
International transfers outside Brazil	Standard contractual clauses / adequacy / consent	Art. 33

Where we rely on consent as a legal basis, you have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent for marketing communications, use the unsubscribe link in any message or contact dpo@avanquest.com. To withdraw consent for non-essential cookies, use the cookie preference center available on each page of our website.
Where we rely on legitimate interest, we have assessed that our interest is not overridden by your rights, freedoms, or interests. You have the right to object to processing based on legitimate interest at any time by contacting dpo@avanquest.com.

International Transfers of Personal Data
Transfers of personal data outside Brazil are carried out in accordance with LGPD Article 33, on the basis of one or more of the following:
● Standard contractual clauses approved by theAutoridadeNacional deProteçãode Dados (ANPD);
● Adequacy decisions whereavailable for the recipient country;
● Explicit consent of the datasubjectwhererequired.

For full details of our international transfer mechanisms, see the International Transfers of Personal Data section of this Privacy Policy.

Data Retention
Personal data of Brazilian residents is retained in accordance with the Data Retention Schedule set out in this Privacy Policy. Retention periods are determined by the purpose of processing, applicable Brazilian law, and contractual obligations. CPF and CNPJ data is retained for the duration required by Brazilian tax and fiscal regulations, which is a minimum of 5 years from the date of the relevant transaction.

Your Rights under LGPD Article 18
Brazilian data subjects have the following rights in relation to their personal data:
● Confirmation of processing — the right to confirm whether we process your personal data;
● Access — the right to access the personal data we hold about you;
● Correction — the right to correct incomplete, inaccurate, or outdated personal data;
● Anonymisation, blocking, or deletion — the right to requestanonymisation, blocking, or deletion of unnecessary, excessive, or non-compliant data;
● Data portability — the right to receive your personal data in a structured and interoperable format;
● Deletion of data processed under consent — the right to request deletion of personal data processedon the basis ofyour consent;
● Information about sharing — the right to information about public and private entities with which we have shared your personal data;
● Information about non-consent — the right to information about the possibility of not providing consent and the consequences of refusal;
● Revocation of consent — the right to withdraw consent at any time;
● Review of automated decisions — the right to request review of decisions made solely by automated means that affect your interests.
To exercise any of the above rights, please contact our Encarregado at dpo@avanquest.com with “LGPD” in the subject line. We will respond within 15 days as required by ANPD guidance.

Supervisory Authority
The supervisory authority responsible for the enforcement of the LGPD in Brazil is the Autoridade Nacional de Proteção de Dados (ANPD). If you believe that your personal data has been processed in a manner inconsistent with the LGPD, you have the right to lodge a complaint with the ANPD at:

🌐 gov.br/anpd

United Kingdom residents:
United Kingdom residents: this Privacy Policy complies with the UK GDPR and the Data Protection Act 2018. The supervisory authority for the United Kingdom is the Information Commissioner’s Office (ICO), reachable at ico.org.uk or 0303 123 1113. You have the right to lodge a complaint with the ICO at any time.
Germany residents: BDSG applies in addition to GDPR.
Each supplement is incorporated into this policy by reference and available on request from dpo@avanquest.com.